Senior Customer Operations Enablement Manager (Biotech)

Location: Breda, Netherlands

Salary: €80,000–€110,000 gross annual base salary for the Netherlands; US-based roles have an estimated range of $95,000–$150,000.

Company

hirify.global develops technologies and solutions for bioprocessing and the production of biologic drugs.

What you will do

• Define and execute the global Customer Service training strategy aligned with the CX and Order-to-Cash transformation roadmap.
• Design and deliver digital, instructor-led, and on-the-job learning covering processes, systems, products, customer communication, escalation handling, and compliance.
• Build standardized onboarding, refresher, role-based training, competency, and certification programs across regions.
• Partner with regional Customer Service, Commercial, Supply Chain, IT, and Digital leaders to harmonize processes, tools, and learning content.
• Measure the impact of training through SLA adherence, productivity, order accuracy, OTIF, feedback, and performance analytics.
• Present training progress, insights, and ROI to executive leadership while supporting product launches and transformation initiatives.

Requirements

• 10+ years of experience in customer service, training, or capability development; experience in life sciences, biotech, or regulated industries is preferred.
• Bachelor’s degree preferred.
• Experience designing and scaling global training programs.
• Strong understanding of Order-to-Cash processes, customer service operations, and supply chain dynamics.
• Experience with ERP systems, preferably SAP, CRM platforms such as Salesforce, and LMS platforms.
• Strong analytical, stakeholder management, communication, and independent decision-making skills, including engagement with senior leadership.

Culture & Benefits

• Work supports the mission of advancing bioprocessing and improving human health through biologic drugs.
• Employees may participate in variable cash programs, including bonuses or commissions.
• Eligible roles may receive equity as part of the compensation package.
• Compensation depends on qualifications, location, internal equity, and market data.