Technical Support Engineer (SATCOM)

Location: Remote in the United States, excluding North Dakota, Vermont, and Rhode Island; California and Carlsbad, California. The role includes remote and onsite support, CONUS and OCONUS travel of up to 50%, and a 24/7 on-call rotation.

Salary: $88,000–$139,000 annually. For specific work locations in San Jose, the San Francisco Bay Area, and the New York City metropolitan area: $109,500–$164,500 annually.

Company

hirify.global develops and operates communication systems connecting consumers, businesses, governments, and military organizations worldwide.

What you will do

• Provide customer, production, engineering, and operational support for government and commercial BFT2 satellite communication systems.
• Support hubs, remote terminals, COTS equipment, L-band networks, and Linux-based servers.
• Configure systems, monitor performance, analyze trend data, resolve network issues, and perform remote maintenance and software updates.
• Conduct onsite installations, testing, training, maintenance, hardware and RF repairs, software integration, and configuration changes.
• Document procedures and create or update customer training and operator manuals.
• Coordinate with customers and internal teams across software, hardware, electrical, networking, information assurance, and technical publications.

Requirements

• 5+ years of experience with RHEL, Ansible, and Cisco.
• Proven experience operating and troubleshooting SATCOM networks and terminals.
• Experience with Linux-based servers and IP/network troubleshooting across all OSI layers.
• Cisco or Linux certification and Security+ certification.
• Bachelor’s degree in a technical field or equivalent experience.
• US government position requiring US Citizenship and an active Secret Clearance or the ability to obtain one.

Nice to have

• Experience interacting with customers to resolve technical problems.
• Experience with software testing, integration, network configuration, and training delivery.

Culture & Benefits

• Remote and onsite work supporting current and future customer networks.
• Regular collaboration with internal and external personnel across multiple technical disciplines.
• Compensation may include additional cash or stock incentives.
• Medical, financial, and other benefits are available depending on the position.
• Equal opportunity workplace focused on an inclusive environment.