Salesforce Administrator (Salesforce)

Location: Ideally within commuting distance of the Piacenza, Italy or Runcorn, United Kingdom offices; international travel of up to 30% required.

Salary: €50,000–€58,000 per annum, dependent on experience.

Company

ZOLL provides medical devices, software, and related services for diagnosing and treating serious cardiopulmonary and respiratory conditions.

What you will do

• Provide frontline support for Salesforce.com users and promote adoption and best practices.
• Perform Salesforce administration and maintain accurate, reliable CRM data.
• Manage account, contact, opportunity, and lead updates, including imports, merges, and hierarchy changes.
• Create and maintain user documentation, training materials, and knowledge resources.
• Support testing, troubleshooting, and validation of Salesforce enhancements and new functionality.
• Manage user requests, resolve issues, and collaborate with cross-functional teams on process improvements and business initiatives.

Requirements

• At least 2 years of hands-on Salesforce experience.
• Experience supporting Sales Cloud, Service Cloud, and marketing-related business processes.
• Familiarity with Salesforce Lightning Experience.
• Strong knowledge of CRM systems, data management, and business processes.
• Strong troubleshooting, problem-solving, analytical, written, and verbal communication skills.
• Ability to manage multiple priorities and work independently or collaboratively in a fast-paced environment.

Nice to have

• Experience with user testing, system enhancements, and process documentation.

Culture & Benefits

• Customer-focused support role serving users across the organization.
• Opportunities to cross-train with team members and support broader business applications.
• International travel of up to 30% as part of the role.