Customer Success Manager (Adobe)

Location: Remote/Homebased in the United States; primary location is Homebased - New York, New York, with an additional location in Homebased - Conway.

Company

hirify.global provides consulting and client-focused services, including Adobe practice engagements and value realization initiatives.

What you will do

• Manage client relationships, stakeholder engagement, status updates, and long-term partnership development.
• Translate client strategic goals into value realization roadmaps, success criteria, metrics, and milestones.
• Track ROI, adoption metrics, KPIs, risks, and measurable business outcomes throughout consulting engagements.
• Lead client workshops and stakeholder sessions focused on adoption, organizational change, and value measurement.
• Create success plans, measurement frameworks, ROI reports, executive dashboards, value briefs, and related documentation.
• Identify adoption challenges and satisfaction risks while coordinating with account and consulting delivery teams.

Requirements

• 6+ years of Customer Success or Account Management experience in client-facing consulting or agency roles.
• Experience with value realization methodologies, ROI measurement, business outcome tracking, and success plan execution.
• Experience conducting client workshops and stakeholder sessions to define success criteria and value metrics.
• Strong client relationship management, stakeholder engagement, analytical, communication, and reporting skills.
• Understanding of consulting delivery methodologies, client engagement processes, business case development, and value measurement frameworks.
• Experience with customer success platforms such as Gainsight and measurement tools.

Nice to have

• Bachelor's degree.
• Understanding of change management principles and adoption methodologies.
• Experience with client budget management and commercial discussions.

Culture & Benefits

• Full-time remote/homebased work arrangement.
• Work within consulting engagements focused on measurable client outcomes and strategic value delivery.
• Equal employment opportunity for protected groups, including individuals with disabilities and protected veterans.