1 месяц назад
Senior IT Service & Process Manager (m/f/d)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior IT Service & Process Manager (m/f/d) (ITSM/ITIL): Designing and governing group-wide IT service management standards, processes, KPIs, and service platforms with an accent on service quality, governance, and end-to-end accountability. Focus on optimizing ServiceNow and Jira Service Management workflows, CMDB-based solutions, automation, compliance, and continuous service improvement across business and IT teams.
Location: Bremen, Germany; hybrid work and mobile work abroad are offered.
Company
is a European space industry technology group, while OHB Information Technology Services GmbH provides internal IT services and supports digitalization across the Group.
What you will do
- Lead the implementation, governance, and continuous improvement of ITSM processes and frameworks within the new IT Operating Model.
- Manage and optimize Service Portfolio, Service Request, Change, Asset, and Configuration Management processes.
- Define service standards, KPIs, SLAs, and performance metrics to improve transparency and service delivery.
- Coordinate end-to-end service management across Service Owners, IT delivery teams, business stakeholders, and governance functions.
- Assess services and processes for automation, standardization, simplification, and continuous improvement.
- Develop and optimize the tool landscape, including ITSM platforms, CMDB, Software Asset Management, Enterprise Architecture Management, Discovery, and Monitoring solutions.
Requirements
- Several years of experience in IT Service Management, Process Management, or a comparable governance function.
- Strong knowledge of ITSM frameworks and best practices, especially ITIL, and service-oriented operating models.
- Experience designing, implementing, and improving IT processes and service organizations.
- Hands-on experience with ServiceNow, Jira Service Management, process and workflow tools, and CMDB-based solutions.
- Strong analytical, problem-solving, communication, facilitation, and stakeholder management skills.
- Interest in automation, artificial intelligence, digitalization, and Continuous Service Improvement.
Nice to have
- ITIL, COBIT, ISO/IEC 20000, Lean, Six Sigma, or comparable certifications.
- Experience with IT transformation programs and organizational change initiatives.
Culture & Benefits
- Flexible working hours, sabbatical options, 30 days of vacation, and special leave days.
- Hybrid work and mobile work abroad.
- Structured onboarding with a buddy, training courses, professional development, German language courses, and annual employee dialogue.
- 13th monthly salary, accident insurance, company pension plan, and health promotion programs.
- Kindergarten support, childcare during vacation periods, paid child sickness days, subsidized Deutschland ticket, job bike, and parking.
- Company events, space-related events, an employee suggestion system, and opportunities for research and development.
Hiring process
- Applications are accepted in German or English through the online application tool.
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