Premium Client Manager (Emerging Markets)

Location: Hybrid, based in Melbourne, Sydney, or Singapore; three days per week in the office

Company

hirify.global is a publicly traded FTSE250 FinTech company operating mobile, web, and desktop trading platforms for stocks and shares, leveraged products, futures and options, and crypto.

What you will do

• Source new high-value clients and build a qualified pipeline for the premium client proposition.
• Provide proactive service to managed and high-value non-managed clients across emerging markets.
• Manage client accounts, identify commercial opportunities, and support cross-selling and upselling.
• Attend face-to-face meetings and client events, tailoring content for different client tiers and facilitating access to analysts and experts.
• Carry out live market dealing and trade execution for direct and indirect clients, with training provided.
• Maintain accurate client communication, meeting, and agreement records in Salesforce while supporting desk administration and inbound queries.

Requirements

• At least five years of experience in client management, premium services, broking, or derivative sales.
• Fluency in Cantonese, Mandarin, and English, including complex client conversations in all three languages.
• Good understanding of emerging markets and the factors affecting clients trading in them.
• Strong relationship management and business development skills, with experience serving high-net-worth or professional trading clients.
• Confidence presenting to clients at face-to-face meetings and events.
• Excellent attention to detail and disciplined record-keeping.

Nice to have

• Financial services experience or a background in another regulated industry.
• Knowledge of CFDs, margin trading, and related financial products.
• Experience with consultative and solution-based sales.
• Experience identifying cross-selling and upselling opportunities.

Culture & Benefits

• Hybrid working model with flexible hours and work-from-home opportunities.
• Development programs, mentoring, and career progression opportunities.
• Private health allowance of up to AUD 130 per month and gym or fitness reimbursement of AUD 45 per month.
• Employee share purchase plan with a company match, plus life and disability insurance for eligible employees.
• Birthday day off, two days of paid volunteering leave, employee assistance program, and access to social and sports clubs.