UX Copywriter Conversational AI & Digital Experience Governance

Location: Mexico; Work model: Hybrid

Company

hirify.global provides consulting and technology services for Grupo Salinas, supporting digital products and customer-facing AI solutions.

What you will do

• Define and maintain taxonomy, nomenclature, language standards, content standards, and conversational design frameworks.
• Design and govern conversational experiences for chatbots, virtual assistants, voice interfaces, and generative AI solutions.
• Create conversation flows, intents, entities, prompts, response structures, and dialogue strategies.
• Govern AI-generated content and conversational outputs for quality, accuracy, consistency, compliance, accessibility, and responsible AI practices.
• Collaborate with Product, UX/UI, Marketing, Customer Experience, Technology, and Business teams on customer journeys and AI adoption.
• Define KPIs, conduct usability testing and customer research, and optimize experiences using analytics and experimentation.

Requirements

• 5+ years of experience in Conversation Design, UX Writing, Content Strategy, Digital Experience Management, or Conversational AI.
• Bachelor’s or Master’s degree in Communication, Linguistics, HCI, UX Design, Computer Science, Marketing, or a related discipline.
• Experience designing conversational interfaces for customer-facing AI solutions.
• Expertise in conversational design, dialogue strategy, UX writing, content strategy, taxonomy design, information architecture, and content governance.
• Knowledge of chatbot and virtual assistant design, CX optimization, NLP, generative AI, LLMs, prompt engineering, user research, and usability testing.
• Availability to work in a hybrid model in Mexico.

Nice to have

• Knowledge of AI governance frameworks and responsible AI principles.
• Experience with Microsoft Copilot Studio, Google Dialogflow, IBM Watson Assistant, Amazon Lex, or similar platforms.
• Proficiency in customer journey mapping, UX methodologies, design thinking, and service design.
• Experience in telecommunications, digital services, or customer-facing technology organizations.

Culture & Benefits

• Full-time employment model.
• Work across Product, UX/UI, Marketing, Customer Experience, Technology, and Business functions.
• Focus on customer-centric design, accessibility, innovation, and responsible AI.