Senior Specialist - Package Implementation (ServiceNow)

Location: Mexico; work model: Remote

Salary: 90,000 MXN gross per month, before taxes

Company

ServiceNow platform implementation and operations support for the Procter & Gamble US Business.

What you will do

• Oversee ServiceNow platform architecture, administration, governance, security, and overall system health.
• Manage Security Center, Advanced High Availability architecture, licenses, instance cloning, patches, upgrades, and platform versioning.
• Define architectural models, data structures, configuration standards, integration standards, and a scalable platform operating model.
• Coordinate release planning, code and configuration promotion, CAB approvals, deployment readiness, go/no-go decisions, and environment consistency.
• Resolve technical debt, code collisions, deployment discrepancies, and noncompliant configurations in collaboration with architects, developers, administrators, and change managers.
• Monitor release performance, change success rates, instance health, incidents, requests, and continuous improvement opportunities.

Requirements

• At least 9 years of experience managing and implementing the ServiceNow platform.
• Expertise in ServiceNow coding, including JavaScript, business rules, client scripts, and UI policies.
• Deep understanding of ServiceNow architecture, system administration, application development, and security models.
• Experience with database design, data modeling, CMDB architecture, CSDM framework implementation, ServiceNow ITSM, and CMDB.
• Strong experience with REST/SOAP integrations, MID Server architecture, and implementation across multiple ServiceNow applications and modules.

Culture & Benefits

• Full-time employment model.
• Remote work model from Mexico.
• Work includes coordination across development, platform operations, business stakeholders, and governance boards.
• Focus on automated deployment tools, version control, CI/CD practices, stable releases, and minimal disruption during upgrades and deployments.