Customer Success Analyst – Emerging Brands (FMCG)

Location: Avenida Calle 100 No. 9A-45, Bogotá, Colombia

Company

hirify.global is a consumer intelligence company providing retail measurement, consumer insights, and advanced analytics across more than 100 markets.

What you will do

• Partner with Emerging Brands leadership and cross-functional stakeholders to deliver analytical content for prospecting, proposals, customer presentations, and business planning.
• Analyze hirify.global datasets and syndicated solutions to identify consumption trends, shopper behaviors, market opportunities, and category dynamics.
• Translate business questions and complex findings into actionable recommendations, presentations, visualizations, and data-driven stories.
• Lead internal workstreams covering product enhancements, market enhancements, data quality alerts, and product adoption.
• Build business cases for syndicated product coding and category hierarchy changes based on customer feedback and governance priorities.
• Support onboarding, enablement, knowledge sharing, workflow improvements, and thought leadership initiatives.

Requirements

• Bachelor's degree in business administration, marketing, economics, industrial engineering, statistics, data analytics, mathematics, or a related field.
• 5+ years of experience in customer success, market research, FMCG, retail, commercial analytics, consulting, or related analytical roles.
• Experience with syndicated market measurement data and customer-facing analytical projects.
• Strong analytical thinking, data storytelling, stakeholder management, communication, and independent project management skills.
• Knowledge of FMCG metrics such as ACV, TDP, household penetration, buying rate, share, distribution, and velocity.
• Professional English proficiency at C1 or above is required. Advanced Microsoft PowerPoint and Excel skills are also required.

Nice to have

• Advanced studies or certifications in market research, business analytics, or customer success.
• Extensive knowledge of The Full View, OmniShopper, Strategic Planner Global, Nielsen Product Insider, and Advanced Analytics.

Culture & Benefits

• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning access.
• Employee Assistance Program.
• Commitment to diversity, equity, inclusion, transparency, and human oversight in recruitment.