Concierge Account Manager

Location: On-site in Jacksonville, Florida, United States, with regular attendance in the office

Company

hirify.global provides business decisioning data and analytics that help companies grow, manage risk, and innovate.

What you will do

• Build trusted-advisor relationships with Concierge customers and provide in-depth guidance on hirify.global solutions.
• Retain and grow customer revenue through renewals, cross-selling, and upselling.
• Manage customer business credit files and identify services that support their business objectives.
• Assess customer needs, explain how hirify.global data applies to business challenges, and provide non-technical recommendations.
• Develop action plans to improve the accuracy of risk scores and ratings.
• Coach customers on credit policies, business credit reports, government contracting steps, and vendor or partner evaluation.

Requirements

• Bachelor’s degree required; master’s degree preferred.
• Four to six years of relevant experience, including at least four years in business credit management.
• Proven record of consistent sales achievement in a high-velocity, metrics-driven organization.
• Strong phone presence, active listening, negotiation, closing, and written and verbal communication skills.
• Ability to manage and report on sales pipeline opportunities; Salesforce expertise is a plus.
• Ability to work on-site in Jacksonville and attend the office regularly, including day, evening, or weekend hours as needed.

Culture & Benefits

• Paid time off, increasing with tenure.
• Up to 16 weeks of 100% paid parental leave after one year of employment.
• Paid sick time and medical, dental, and vision insurance.
• Education assistance and extensive training resources.
• Competitive 401(k) with company matching.
• Paid volunteer days, donation matching, and discounted wellness membership rates.