Director, Support Engineering (Telecommunications)

Location: Richardson, Texas, United States

Company

hirify.global develops cloud-native network software and automated network solutions for communications service providers worldwide.

What you will do

• Lead operational deployment, integration, and support for Access and Packet Core telecommunications solutions.
• Work with sales, product management, systems engineering, software development, testing, deployment, global support, and third-party partners.
• Represent operational requirements to customers and translate customer needs into organizational actions.
• Ensure customer operational readiness and compliance with contractual service-level agreements.
• Communicate product roadmaps, releases, incidents, and operational performance to customers.
• Coordinate incident response, service restoration, customer communication, and root-cause analysis.

Requirements

• Bachelor’s degree or foreign equivalent in Computer Science, Computer Engineering, Electrical Engineering, or a related field.
• At least five years of telecommunications operations experience, including software deployment and support.
• Experience with mobile telecommunications architectures and protocols, including SS7, 3G, IMS, VoIP, LTE, VoLTE, VoWiFi, RTP, SDP, or Diameter.
• At least three years of people management and technical leadership experience, including leadership of multinational teams.
• Experience deploying, supporting, and designing Unix/Linux-based telecom products in data centers.
• Experience with software development life cycle activities, secure real-time network access using session border controllers, solution deployment, and incident management.

Culture & Benefits

• Work with cloud-native network software serving communications service providers across more than 120 countries.
• Employee referral program eligibility.
• Reasonable accommodation is available for applicants with physical or mental disabilities.
• Equal employment opportunity employer welcoming qualified applicants regardless of legally protected status.