Phone Support Specialist (Fintech)

Location: Cairo office, hybrid

Company

hirify.global is a fintech product company democratizing access to investing across the MENA region through a digital investing platform and the Rumble investment recommendations service.

What you will do

• Handle inbound phone support tickets, owning difficult, sensitive, and high-stakes cases through resolution.
• Conduct proactive outreach to users at risk of churn, new users experiencing onboarding friction, and inactive or dormant users.
• Follow up on failed deposits, stuck withdrawals, and abandoned setups to help users complete their intended actions.
• Guide high-value users through unused product features and build long-term trust through every call.
• Share customer feedback with the wider Customer Experience team to address root causes.

Requirements

• At least 2 years of experience in phone support, ideally in banking, financial services, or telecommunications.
• Proven ability to handle difficult customer situations calmly and solve problems under pressure.
• Sales experience, including identifying churn risk and conducting proactive outreach.
• Excellent spoken Arabic and English communication skills, with a clear, warm, and confident phone manner.
• Strong ownership, follow-through, and willingness to find answers without passing problems along.

Nice to have

• Background in finance or investing, or a genuine interest in financial markets.
• Personal experience investing with hirify.global.

Culture & Benefits

• Founding opportunity to help build a phone support team within a regional fintech.
• Support is treated as an acquisition and retention engine rather than only a cost center.
• Opportunity to shape how thousands of users experience the product.
• Work is connected to hirify.global's mission of democratizing access to investing and financial products.