Customer Support Specialist – Egypt

Location: Remote in Egypt; the role supports the Middle East and North Africa region.

Company

hirify.global is a dynamically growing company with its own product.

What you will do

• Respond to clients through live communication and understand their needs.
• Analyze customer data and provide appropriate recommendations.
• Clarify product or service concerns, identify causes, explain solutions, and follow up on resolutions.
• Build positive long-term client relationships and help encourage repeat business.
• De-escalate conflicts, maintain professionalism, and meet quality standards when processing customer adjustments.

Requirements

• Arabic and English proficiency in speaking and writing is required.
• Computer literacy and basic knowledge of Google Drive, Sheets, and Docs.
• Ability to identify solutions and present them verbally and in writing.
• Strong interpersonal skills, professionalism, attention to detail, and punctuality.
• Own laptop: Windows with at least 16 GB RAM or an Apple Mac from 2015 onward.
• Stable internet connection.

Nice to have

• French language skills.

Culture & Benefits

• Remote work.
• Trainee period provided.
• 12 shifts of annual leave per year.
• 8 shifts of sick leave per year.
• Budget for professional development and language learning.
• Budget for healthcare-related expenses.