7 часов назад
Customer Success Specialist (POS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Specialist (POS): Coordinating end-to-end onboarding and customer training for Syrve’s restaurant management solution with an accent on implementation milestones, product adoption, and issue resolution. Focus on designing training materials, managing CRM and support cases, and collaborating with Product, Support, and technical teams to resolve customer issues.
Location: Cairo, Egypt
Company
provides a POS and restaurant management solution used by more than 10,000 restaurants in over 50 countries.
What you will do
- Coordinate the complete customer onboarding process from kickoff through go-live.
- Act as the primary contact for new clients, providing implementation updates and structured guidance.
- Plan, schedule, and deliver customer training sessions both on-site and remotely.
- Explain system capabilities, configurations, and adoption best practices.
- Monitor onboarding risks and delays, resolve issues, and coordinate with Product, Support, and technical teams.
- Manage customer records, CRM and Pyrus cases, complaints, escalations, follow-up, and closure.
Requirements
- Strong understanding of POS systems; experience with POS software is advantageous.
- Ability to learn software updates, releases, and new features quickly.
- Familiarity with CRM platforms and ticketing systems.
- Fluency in English and Arabic or Russian, spoken and written, is required.
- Confident public speaking and training skills, with the ability to explain technical concepts clearly.
- Strong organization, time management, problem-solving, conflict-resolution, and customer communication skills, including Telegram, WhatsApp, and phone support.
Culture & Benefits
- Work with qualified specialists in an international and diverse environment.
- Professional development and career growth opportunities.
- Paid time off and paternity leave.
- Comprehensive health insurance coverage.
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