Technical Customer Engineer (Cybersecurity)

Location: Remote-first

Salary: $120,000–$140,000 USD per year

Company

AI-native cybersecurity startup building a platform that defends executives, employees, customers, and brands against phishing, impersonation, fraud, and other social engineering threats.

What you will do

• Resolve advanced technical issues involving platform configuration, integrations, alert behavior, workflows, and reporting.
• Investigate incidents, reproduce issues, gather evidence, identify root causes, and distinguish configuration problems from product defects.
• Escalate well-documented, reproducible issues to Solutions Architecture, Product, or Engineering while maintaining ownership through resolution or handoff.
• Partner with Customer Success Managers on complex technical questions, integrations, platform optimization, and customer-facing discussions.
• Support APIs, authentication, data flows, SSO, reports, and defined technical services projects.
• Convert recurring investigations into troubleshooting guides, diagnostics, playbooks, automation, and self-service solutions.

Requirements

• 5+ years of experience in technical support, support engineering, customer engineering, solutions engineering, solutions architecture, technical account management, or a related post-sales role.
• Strong troubleshooting and root-cause analysis skills in complex SaaS environments.
• Experience working directly with enterprise customers and explaining technical concepts to technical and non-technical stakeholders.
• Hands-on experience with APIs, integrations, authentication, data workflows, reporting, or similar technical customer requirements.
• Ability to investigate ambiguous problems, identify the appropriate technical owner, and manage multiple technical requests.
• Strong written documentation skills and experience turning one-off solutions into reusable knowledge.

Nice to have

• Experience in cybersecurity, threat intelligence, digital risk protection, trust and safety, fraud, or social engineering defense.
• Familiarity with SSO, identity systems, cloud platforms, and enterprise security workflows.
• Experience building customer-facing technical reports from alert metrics and platform data.
• Experience with Pylon, Zendesk, Jira, Linear, or similar support and engineering workflow systems.
• Experience in a rapidly growing startup or similarly dynamic environment.

Culture & Benefits

• Remote-first culture with built-in flexibility.
• Meaningful equity participation.
• Flexible paid time off.
• Comprehensive health benefits and parental leave.
• High-growth environment with immediate impact and visibility.