IT Support Engineer L2 (SaaS)

Location: Argentina; fully remote

Company

hirify.global is a global fundraising platform that helps nonprofit organizations process donations through checkout experiences, customizable widgets, portals, admin tools, and internal applications.

What you will do

• Handle L1 escalations from intake and triage through diagnosis, resolution, SLA tracking, and further escalation when required.
• Support onboarding and offboarding by managing SaaS accounts, MDM enrollment, credential handoff, and baseline laptop setup.
• Respond to phishing, account compromise, lost or stolen devices, malware, and other security incidents using documented playbooks.
• Administer corporate SaaS and identity tools, including Google Workspace, Slack, Notion, and 1Password; manage access policies, audits, and licenses.
• Automate operational workflows with scripts, APIs, Zapier, n8n, or equivalent integrations.
• Mentor L1 support, maintain runbooks and documentation, and manage the SaaS registry and lifecycle.

Requirements

• At least 5 years of IT support experience, including 3–5 years at L2 or sysadmin level.
• Strong troubleshooting skills and end-to-end ticket ownership.
• Hands-on macOS administration and end-user troubleshooting experience.
• Strong Google Workspace administration skills, including roles, logs, and security settings.
• Understanding of phishing, account compromise, incident handling, RBAC, audits, access reviews, SSO, SAML, and SCIM.
• Fluent Russian and English are required. Ability to maintain documentation and mentor L1 support is also required.

Nice to have

• Administration of multiple corporate SaaS, project management, ticketing, or support tools.
• Automation experience with scripts, APIs, Zapier, n8n, or equivalent tools.
• Experience with 1Password, Jira Service Management, vendor and license management, or MDM and endpoint tooling.

Culture & Benefits

• Fully remote work with a collaborative product team and a flat, transparent culture.
• Private health insurance including dental and vision, national healthcare contributions, and pension.
• Equity options and a long-term focus on meaningful contributions.
• English learning reimbursement, professional development stipend, and home office support.
• Co-working space, gym or swimming pool reimbursement, charitable giving, and paid volunteer time off.