Dispute Analyst (Payments)

Location: Pasay, Manila, Philippines; at least 3 days per week in the office

Company

hirify.global provides global payment technology connecting consumers, merchants, financial institutions, and government entities across more than 200 countries and territories.

What you will do

• Adjudicate selected arbitration cases and determine financial liability in accordance with hirify.global rules.
• Review transaction information and documentation while maintaining accuracy, productivity, and compliance.
• Analyze dispute regulations, performance metrics, and case data to support internal teams and external customers.
• Contribute to training manuals, reference guides, and knowledge articles.
• Identify trends, recommend business-rule updates, and improve operational workflows and efficiency.
• Mentor and guide new or existing employees as a designated point of contact when assigned.

Requirements

• 3–5 years of experience in card payments or financial services, focused on issuing support, merchant acquiring, back-office operations, banking operations, or dispute resolution.
• Detailed understanding of authorization, clearing, settlement, and the roles of acquirers, issuers, processors, agents, merchants, and cardholders.
• Strong judgment, negotiation, organizational, conceptual, and logical problem-solving skills.
• Ability to set priorities, manage customer expectations, and work independently and collaboratively.
• Experience providing technical, data-analysis, and consultative support to external customers.
• Excellent verbal, written, presentation, and interpersonal communication skills.

Nice to have

• Working knowledge of Microsoft Office tools and hirify.global Resolve Online.
• Ability to work under pressure, manage competing priorities, and adapt to change.
• Ability to use AI tools to improve productivity and identify process-improvement and automation opportunities.

Culture & Benefits

• Work in a global payments environment supporting the safety, security, and integrity of the hirify.global network.
• Collaborate with issuers, acquirers, processors, merchants, and internal stakeholders worldwide.
• Participate in coaching, mentoring, and continuous learning opportunities.
• Contribute to initiatives with impact across hirify.global's payment ecosystem.