Customer Insights Analyst (Banking Analytics)

Location: Sydney, Australia

Company

ING is a banking and financial services organisation focused on simplifying banking for customers and supporting an inclusive, collaborative workplace.

What you will do

• Partner with stakeholders to define analytical approaches and provide data-driven recommendations for strategic decisions.
• Develop customer and digital engagement analytics, forecasting, and behavioural models to identify growth and engagement opportunities.
• Own the analytics lifecycle from requirements gathering and data sourcing through model development, reporting, and continuous improvement.
• Create dashboards, visualisations, and presentations that communicate complex insights to senior leaders and cross-functional teams.
• Analyse customer behaviour across mobile and web channels, including feature adoption, interaction patterns, and channel usage trends.

Requirements

• Degree in Business, Finance, Information Technology, Analytics, Management, or a related discipline.
• 5+ years of experience in a business or operational environment, including at least 2 years in analytics, metrics, reporting, modelling, or insights-focused roles.
• Strong skills in SQL, SAS, Python, or similar data analysis tools.
• Experience with Tableau or another data visualisation platform.
• Strong communication, stakeholder management, problem-solving, influencing, and independent working skills.

Nice to have

• Experience in banking, financial services, customer analytics, marketing analytics, campaign optimisation, or customer lifecycle management.
• Experience analysing customer behaviour, digital interactions, mobile app data, or web engagement data.

Culture & Benefits

• Discounted ING health insurance.
• An additional Rest Day to support wellbeing.
• An IMPACT Day for approved sustainability volunteering.
• Supportive, inclusive, and family-friendly workplace culture.
• Opportunities for professional development within a global network.

Hiring process

• Applications close on 8 September 2026.
• ING uses a direct talent sourcing model and does not accept agency introductions.