Site Reliability Engineer II (AI)

Location: Remote in Australia. Applicants must be based in Australia and have unrestricted work rights in Australia. Periodic attendance at a hirify.global office or collaborative work location may be required for certain events. Employer sponsorship and employer-administered work authorization are not available.

Company

hirify.global provides Apple device management, deployment, and security solutions for workplace, education, and healthcare customers.

What you will do

• Implement and maintain service-level objectives, error budgets, and supporting service indicators with engineering teams.
• Investigate production issues across application, data, infrastructure, and network layers using logs, metrics, traces, profilers, and query plans.
• Build automation, AI-assisted tooling, and process improvements to eliminate operational toil and improve reliability.
• Create technical documentation, runbooks, postmortems, and proofs of concept for technical and non-technical audiences.
• Contribute to AI-agent guardrails, integrations, repository context, reusable skills, and prompt patterns.
• Support customer escalations, participate in an on-call rotation, shape reliability designs, and mentor less-experienced engineers.

Requirements

• At least 4 years of experience in software engineering, SRE, IT, or production operations.
• Production troubleshooting experience across the stack and experience operating services on AWS, including EC2, S3, EKS, RDS/Aurora, or CloudFront.
• Experience with observability tools such as Grafana, Prometheus, or LogicMonitor.
• Experience writing automation in Python, Go, Java, or a similar general-purpose language.
• Experience with Agile development and clear technical documentation.
• Must be based in Australia with unrestricted Australian work rights; visa sponsorship is not available.

Nice to have

• Experience with infrastructure as code and CI/CD tools such as Terraform, GitHub Actions, or Jenkins.
• Experience contributing to shared AI assets, repository context files, reusable skills, or prompt patterns.

Culture & Benefits

• Flexible, trust-based work environment with a focus on work-life balance.
• Small, empowered teams with a culture of ownership, respect, humility, and continuous improvement.
• Clear career development path with supportive leadership and management.
• Opportunity to improve products used by more than 75,000 global customers.