Site Reliability Engineer/L3 Support (AWS/Kubernetes)

Location: Remote from New York, US; U.S. Citizenship and eligibility to work on FedRAMP High systems are required.

Salary: $110,000–$130,000 annual base salary in New York, plus potential discretionary bonus and/or equity awards.

Company

SS&C is a financial services and healthcare technology company operating a cloud-native SaaS platform for financial services and healthcare organizations.

What you will do

• Own the operational health, reliability, availability, performance, and security of the FedRAMP High cloud platform.
• Monitor production services using telemetry, logs, metrics, distributed tracing, dashboards, and alerts.
• Investigate and resolve complex application and infrastructure incidents as the L3 escalation point.
• Lead incident response, root cause analysis, post-incident reviews, and corrective actions.
• Develop runbooks, standard operating procedures, observability improvements, and operational automation.
• Support deployments, infrastructure changes, disaster recovery exercises, resilience testing, and compliance activities.

Requirements

• U.S. Citizenship is required.
• 3–6 years of experience in SRE, production engineering, DevOps, platform engineering, or senior production support.
• Experience supporting mission-critical cloud production systems and troubleshooting distributed applications in Kubernetes.
• Strong knowledge of Linux, networking, infrastructure as code, configuration management, and scripting or programming.
• Experience with public cloud platforms, preferably AWS, and monitoring or observability tools such as Prometheus, Grafana, CloudWatch, Datadog, Splunk, or OpenTelemetry.
• Strong incident management, root cause analysis, analytical, troubleshooting, and communication skills.

Nice to have

• Experience with FedRAMP High, DoD IL5/IL6, or similar regulated environments.
• AWS services including EKS, RDS, IAM, CloudWatch, Route 53, VPC networking, and AWS Backup.
• CI/CD pipelines, deployment automation, Istio, PagerDuty, or Jira Service Management.
• AWS Associate or Professional certification.

Culture & Benefits

• Hybrid work model and flexible personal or vacation time off.
• Medical, dental, vision, employee assistance, parental leave, paid holidays, and sick leave.
• 401(k) matching and professional development reimbursement.
• Hands-on training through SS&C University and team-customized learning.
• Collaboration with software engineers, platform engineers, and security specialists.