Staff Site Reliability Engineer (AI/ML)

Location: Remote, with occasional travel to Garner's headquarters in New York City

Salary: $241,000–$270,000 per year, plus equity incentive and benefits

Company

hirify.global uses clinical metrics, healthcare data, and AI to help employers guide members toward higher-quality care while reducing healthcare costs.

What you will do

• Own the reliability, performance, and resilience strategy for AWS and Kubernetes environments supporting healthcare products and AI/ML workloads.
• Design the organization-wide SLO framework and lead technical direction for production quality and scalability.
• Lead complex incident response, on-call improvements, root-cause analysis, and blameless post-incident reviews.
• Architect monitoring, alerting, and observability platforms that detect and resolve issues proactively.
• Translate ambiguous infrastructure needs into automated Terraform deliverables while improving cloud cost efficiency and performance.
• Establish deployment and observability standards, mentor engineers, and ensure infrastructure changes meet security and HIPAA compliance requirements.

Requirements

• 7+ years of hands-on experience operating production cloud infrastructure at scale in SRE, DevOps, or platform engineering.
• Deep expertise with Kubernetes and Terraform in a cloud-first environment; AWS experience is preferred.
• Experience designing SLO frameworks, observability platforms, incident response programs, and blameless post-incident reviews.
• Strong Python or Go skills for infrastructure automation.
• Experience driving cloud cost and performance optimization, setting technical direction, and mentoring engineers.
• Excellent communication skills and experience applying AI tools to engineering and operations workflows.

Nice to have

• Experience supporting AI/ML or data-intensive workloads in production.
• Experience in security-conscious or regulated environments, including HIPAA or SOC 2.
• Experience with the Kubernetes API.

Culture & Benefits

• Remote work with occasional travel to the New York City headquarters.
• Flexible paid time off.
• Medical, dental, and vision plan options.
• 401(k), Teladoc Health, equity incentives, and additional competitive benefits.
• High-accountability environment focused on urgency, authentic feedback, and improving healthcare outcomes.