Manager on the Customer Data Services Team (AI)

Location: Mexico City office, with four days per week onsite

Company

hirify.global is an enterprise sustainability platform that helps companies manage climate and ESG data, prepare audit-ready reporting metrics, and drive decarbonization.

What you will do

• Lead, coach, hire, and develop a team of seven Data Specialists, most of whom are early in their careers.
• Own team quality and responsiveness metrics, spot-check work, and establish review practices for accurate delivery.
• Coach customer communications, documentation, and presentations, and join customer calls when coverage is needed.
• Manage daily priorities, capacity, customer coverage, and blocker removal across a growing customer portfolio.
• Lead quarterly initiatives that improve service quality, efficiency, and value, including AI workflow adoption and change management.
• Collaborate with Sustainability Advisory, Customer Success, and Project Management leadership while helping build the Mexico City office culture.

Requirements

• 8+ years of professional experience, including 2+ years managing a services, operations, or customer-facing team.
• Experience in consulting or B2B SaaS, with a strong focus on coaching and developing early-career professionals.
• Strong operational judgment, attention to detail, data-driven decision-making, and experience building repeatable systems in high-growth environments.
• Excellent written and verbal communication skills, including the ability to explain complex situations to senior audiences and support customer calls.
• Proficiency in Excel for accuracy checks, reconciliations, and data-risk assessment.
• Fluent written and verbal English and willingness to work from the Mexico City office four days per week are required.

Nice to have

• SQL and Python skills.
• Experience leveraging AI to improve efficiency and increase team impact.

Culture & Benefits

• Mission-driven work focused on meaningful climate action and corporate sustainability.
• Inclusive, supportive, and high-performance working environment.
• Globally distributed organization with offices and remote team members across the US and Europe.
• Recruitment process designed around transparency and reasonable interview accommodations.

Hiring process

• One or two introductory conversations about hirify.global, the candidate’s experience, and interests.
• A role-specific skills or experience interview followed by a virtual or in-person interview panel.