Senior Director of Customer Success (AI)

Location: Hybrid in Santa Clara, with two in-office days per week

Salary: $190,000–$220,000 annually, including 10% performance-based variable compensation.

Company

hirify.global helps fast-growing companies automate, simplify, and accelerate revenue through its revenue operations platform.

What you will do

• Own the strategy, structure, and results of a 5–7 person Mid-Market Customer Success organization.
• Develop segmentation, engagement models, success planning, customer journey frameworks, and scalable operating practices.
• Build an AI-driven customer success motion for SMB accounts while maintaining customer satisfaction.
• Lead playbook execution across adoption, risk mitigation, expansion, and complex Salesforce environments.
• Drive proactive churn prevention, executive escalations, renewals, expansions, and strategic account growth.
• Represent customer needs in Product and Engineering planning and lead executive business reviews.

Requirements

• 8–12 years of experience in Customer Success, Account Management, or post-sales leadership in B2B SaaS.
• At least 3 years managing and scaling Customer Success teams, including talent and leadership development.
• Track record of owning gross revenue retention and net retention targets.
• Strong operational and analytical skills, including translating data into executive strategy.
• Experience supporting mid-market and enterprise customers through complex implementations.
• Relevant degree from a well-regarded college or university; an MBA is a plus.

Nice to have

• Experience scaling Customer Success from mid-market to enterprise in a high-growth environment.
• Technical familiarity with Salesforce-native platforms or RevOps/GTM infrastructure.
• Background in RevOps, Sales Ops, Marketing Ops, or revenue intelligence.
• Experience aligning Customer Success with sales-led and product-led growth models.

Culture & Benefits

• Work in close partnership with Sales, Product, Professional Services, Support, Marketing, and Engineering.
• Opportunity to shape the customer experience and build durable foundations for organizational scale.
• Professional growth supported through mentorship, succession planning, and clear career paths.
• Compensation includes a 10% performance-based variable component.