VP of Service, Americas

Location: Hybrid role based in Edgewood, Maryland, United States. Travel up to 50–60% domestically and internationally is required.

Salary: $131,871–$237,368 per year, plus a competitive Business Profit Plan.

Company

hirify.global develops, manufactures, and manages threat detection and security screening solutions for aviation, ports and borders, defence, and urban security.

What you will do

• Define and execute the strategic vision and multi-year strategy for the Americas Service business.
• Lead service operations, field service, technical support, customer success, depot operations, training, inventory management, and service commercial growth.
• Establish policies and procedures for safe, compliant, and consistent contractual service delivery.
• Build customer relationships, conduct performance reviews, and serve as executive sponsor for strategic government and commercial customers.
• Drive service growth through attach rates, warranty conversions, contract renewals, aftermarket revenue, new offerings, and recurring revenue opportunities.
• Lead systems integration, digital transformation, automation, Lean/Six Sigma productivity improvements, and service performance measurement.

Requirements

• Bachelor’s degree in business or a relevant discipline.
• At least 10 years of Field Service Management experience and 10 years of business experience.
• At least 5 years leading large field service organizations.
• Executive leadership experience with organizations exceeding 200 employees.
• Experience leading large-scale organizational transformation.
• Ability to work in a hybrid arrangement in Edgewood, Maryland, and travel up to 50–60% domestically and internationally.

Nice to have

• Experience in aerospace, defence, security technology, or industrial equipment.
• Experience with both government and commercial contracting.

Culture & Benefits

• Training and career growth opportunities across local and global operations.
• Inclusive workplace with a focus on safety, wellbeing, professionalism, integrity, and respect.
• Medical, dental, and vision insurance.
• 401(k) with company match and paid time off.
• Additional financial and lifestyle benefits for employees and their families.