Technical Support Specialist

Location: Hybrid in London, based in the Chancery Lane office Monday to Thursday; Friday from home. Standard office hours.

Salary: £65,000–£75,000 plus £65,000–£75,000 equity.

Company

hirify.global is building an AI executive assistant that manages email, scheduling, and follow-up for people in client-facing roles.

What you will do

• Own complex technical tickets end to end, from the initial customer report through investigation and resolution.
• Establish the blast radius of issues and distinguish bugs, incidents, and user errors.
• Write complete Engineering escalations and follow them through to resolution.
• Identify recurring patterns across Linear and the support queue before they become larger incidents.
• Use hirify.global products, provide feedback, and influence the product roadmap.
• Create runbooks, saved queries, and Parahelp knowledge while upskilling senior agents.

Requirements

• 3+ years of technical support experience in a SaaS or cloud-based company.
• Ability to read API documentation, reason about authentication, and distinguish HTTP errors such as 401 and 500.
• Ability to write SQL joins independently against unfamiliar schemas.
• Comfort investigating logs, tracing requests across services, and working backwards from errors.
• Strong written communication, especially with unhappy customers.
• Experience with Zendesk, Intercom, Jira, Linear, or similar customer support tools; adaptable and hands-on in a startup environment.

Culture & Benefits

• Access to the codebase in read-only mode through Cursor, internal data tooling, and production logs.
• On-site gym, private medical coverage, pension, and lunch provided every day.
• Intense, focused culture centered on speed, discipline, continuous challenge, and impact.
• AI tools are encouraged during the technical exercise and in day-to-day work, with careful verification of their output.

Hiring process

• Submit a CV; no cover letter is required.
• Complete an initial hiring-team call, followed by a call with the Head of Customer Support.
• Complete a live 60-minute technical exercise using an example application, database, API, logs, and customer tickets, then meet additional team members.