Technical Configuration Specialist (Onboarding)

Location: São Paulo, Brazil; hybrid with 1 day per week in the office

Company

hirify.global develops software for customizable products and spaces, including Smart Glazier, a SaaS product for designing, quoting, and managing complex architectural glass and glazing projects.

What you will do

• Configure Smart Glazier software environments according to customer requirements.
• Maintain product databases, hardware libraries, and manufacturer-specific usage rules.
• Enter and validate customer data during onboarding workflows.
• Troubleshoot configuration issues and resolve data discrepancies.
• Improve hardware catalogues and enter new product data through project-based work.
• Collaborate with onboarding colleagues in New Zealand and the UK, and train customers to use the software.

Requirements

• Good written and verbal English communication is required; English is the working language.
• Strong computer literacy in Windows and/or Mac environments.
• Excellent attention to detail, data accuracy, problem-solving, and analytical reasoning.
• Ability to explain technical concepts clearly to non-technical users.
• Self-directed approach and ability to manage an independent workload.
• Bachelor's degree preferred, especially in a technical, engineering, or IT-related discipline.

Nice to have

• Experience with SaaS platform configuration or technical support.
• Experience in an English-speaking, customer-facing role.
• SQL database management experience.
• Intermediate Microsoft Excel proficiency.

Culture & Benefits

• Full-time, permanent employment under CLT.
• Hands-on training through customer support tickets before taking on full configuration responsibilities.
• Collaboration with international onboarding teams across New Zealand and the UK.
• Autonomous work focused on structured problem-solving and workflow improvement.