Implementation Officer (POS)

Location: Hybrid role based in Oyo State, Nigeria — Ido, Egbeda, Lagelu, or Ogbomoso North.

Company

hirify.global provides an all-in-one financial ecosystem for African businesses, including payments, banking, credit, and business management tools.

What you will do

• Design and execute tailored onboarding plans for new retail customers using Moniebook POS.
• Guide customers through product setup and configuration, then deliver one-on-one and group training for retail staff.
• Monitor transaction activity, feature adoption, engagement, and onboarding progress to identify and support at-risk customers.
• Resolve user, technical, and configuration issues, escalating complex cases to Product and Engineering while keeping customers informed.
• Document customer interactions, onboarding details, issues, feedback, and best practices in CRM or customer success platforms.
• Complete structured handoffs to Account Managers and share customer insights that improve the product and onboarding process.

Requirements

• 2–4 years of experience in customer onboarding, customer success, implementation, or account management, preferably in SaaS, retail technology, or POS.
• Proven experience onboarding customers to software platforms and driving product adoption.
• Excellent communication, presentation, training, problem-solving, and analytical skills.
• Technical aptitude, strong organization, attention to detail, and the ability to manage multiple onboarding projects.
• Bachelor’s degree in Business, Technology, Communication, or a related field, or equivalent experience.
• Completed NYSC or a valid exemption/exclusion certificate required; candidate should be based in Oyo State and state a preferred location.

Nice to have

• Experience creating training materials, documentation, or knowledge base content.
• Exposure to SaaS onboarding methodologies, customer health scoring, or customer success best practices.

Culture & Benefits

• People-first culture focused on team well-being, inclusion, and open communication.
• Learning and development environment with knowledge sharing and training.
• Salary, pension, health insurance, annual bonus, and other benefits.

Hiring process

• Preliminary phone call with a recruiter.
• Interview with the hiring team.
• Interview with a member of the executive team.