Customer Support Engineer (AI Infrastructure)

Location: Taiwan; ability to travel around 20% of the time is required.

Company

hirify.global develops enterprise data management infrastructure for AI training, inference, real-time analysis, data centers, edge, and cloud environments.

What you will do

• Build trusted customer relationships and act as a technical expert for VAST products.
• Respond to technical support issues, troubleshoot them hands-on, and escalate unresolved problems with detailed information.
• Manage daily technical operations, customer cases, KPIs, SLAs, bugs, feature requests, and escalations through resolution.
• Perform and support installations, upgrades, break-fix work, expansions, and other field services.
• Develop and test solutions involving file protocols, machine learning, object storage, and high-performance computing.
• Collaborate with customers, Success Managers, account teams, Professional Services, pre-sales consultants, and engineering teams.

Requirements

• 5+ years of customer-facing pre-sales or post-sales experience with complex storage solutions.
• Extensive knowledge of enterprise IT infrastructure, networking, storage, and enterprise software.
• Working knowledge of Linux system administration, Linux networking configuration, and network troubleshooting.
• Bash scripting and familiarity with at least one additional programming language.
• Significant experience with file systems and scale-out NAS implementation.
• Strong written and verbal business communication and presentation skills; MS or B.Sc. in CS, CE, EE, or a related field.

Nice to have

• In-depth knowledge and hands-on experience with S3 and high-performance computing.
• Hands-on laboratory and hardware management experience.
• Experience in a rapidly growing entrepreneurial or startup environment.

Culture & Benefits

• Customer-first environment focused on technical excellence and measurable customer impact.
• Work with a small support team handling post-sales activity and customer technical operations.
• Rotational weekend shift once every 8–12 weeks and occasional holiday coverage.
• Regular customer travel and onsite field-service activity as needed.