Senior Customer Support Engineer (AI)

Location: On-site in Helsinki, Finland, five days per week

Company

Building and operating a full-stack European AI cloud for training, experimenting with, and deploying AI models at scale using infrastructure powered by renewable energy.

What you will do

• Own complex, high-impact technical escalations, including enterprise customer issues.
• Act as a subject matter expert for one or more product areas within customer support.
• Work with engineering on bug triage and feature requests informed by support data.
• Identify trends in ticket data and communicate them to product teams.
• Onboard and train L1 and L2 support engineers.

Requirements

• 5+ years of experience in a technical role at a cloud provider.
• Bachelor's degree in computer science, IT, or a related field, or equivalent experience.
• Production experience with GPU and virtualization concepts.
• Networking fundamentals covering SSH, firewalls, port rules, TCP/IP routing, and reachability, plus database query experience.
• Strong scripting skills in Python and Bash, and experience debugging REST APIs.
• Excellent written and verbal English communication; on-site availability in Helsinki five days per week.

Nice to have

• LFCS, Nvidia AI Operations Certificate, or CKA certification.
• Experience running and debugging multi-node GPU clusters.
• Experience mentoring or training support engineers.

Culture & Benefits

• Full-time, permanent employment.
• Rotational shift pattern supporting 24/7 coverage for international markets.
• Opportunity to shape support playbooks, tooling, and team development while the infrastructure is being built.
• Stocked office fridge.

Hiring process

• Submit an application through the Careers page; applications by email are not accepted.
• Hiring has no artificial deadline and proceeds once a suitable candidate is found.