Technical Support Engineer (AI)

Location: Las Vegas, Nevada, United States; on-site

Company

TensorWave provides a cloud platform for seamless, secure, reliable, and resilient AI compute at scale.

What you will do

• Own Level 2 tickets escalated from the global operations center through resolution or an evidence-based handoff to engineering.
• Diagnose Linux hosts, GPU health, Kubernetes workloads, Slurm scheduling, high-performance storage, and high-speed networking issues.
• Investigate degraded or failed AI training and inference workloads using logs, metrics, and cluster telemetry.
• Triage GPU and node hardware faults and coordinate remediation with data center operations.
• Communicate directly with customer engineering teams and document findings in runbooks and the knowledge base.
• Build diagnostic scripts and tools, partner with technical account managers, and participate in an on-call rotation.

Requirements

• 3+ years of experience in Linux systems administration, SRE, infrastructure operations, or technical support engineering with diagnostic ownership.
• Strong Linux troubleshooting skills covering systems, networking, file systems, storage, processes, resources, logs, and kernel-level issues.
• Working knowledge of Kubernetes cluster and pod state, scheduling, placement, and workload diagnosis.
• Experience with a batch scheduler in a shared compute environment, ideally Slurm.
• Scripting ability in Python or Bash and experience with structured incident or ticket-tracking systems such as JIRA or PagerDuty.
• Authorization to work in the United States is required. Willingness to participate in an on-call rotation is also required.

Nice to have

• Experience in GPU cloud, HPC, or AI/ML infrastructure operations.
• Familiarity with AMD Instinct, MI300X, MI325X, MI355X, ROCm, NVIDIA, or CUDA.
• Experience with RDMA, high-speed networking, Weka, Vast, container runtimes, Grafana, Prometheus, PyTorch, or JAX.
• Understanding of distributed training, inference-serving patterns, and ITIL or another structured incident management framework.

Culture & Benefits

• Stock options.
• 100% employee-paid medical, dental, and vision insurance.
• Health Savings Account contributions, Flexible Spending Account, and disability and life insurance options.
• 401(k), flexible PTO, paid holidays, and parental leave.
• Employee assistance, supplementary health benefits, and other in-office perks.