Technical Customer Support (APAC)

Location: Kuala Lumpur, Malaysia — remote from any location; APAC support team with a fixed shift.

Company

hirify.global is an AI-powered SaaS business messaging platform for managing customer conversations across chat, calls, and email.

What you will do

• Provide high-quality technical support for the SaaS product through chat, video calls, and a shared inbox.
• Resolve customer inquiries by applying knowledge of product features, functions, value, and business needs.
• Explain technical business solutions clearly and help customers use self-service and on-demand success resources.
• Monitor recurring questions and concerns and suggest solutions with cross-functional teams.
• Collaborate with Customer, Marketing, Product, and Tech teams to solve complex customer problems.

Requirements

• At least 2 years of experience in customer support, preferably in a SaaS or IT company.
• Experience with at least one of API integrations, WhatsApp API, or Agentic AI.
• Excellent English communication skills, with the ability to understand inquiries and explain complex ideas verbally and in writing.
• Ability to uncover customers’ underlying objectives and demonstrate empathy.
• Ability to work a fixed shift.
• Team-oriented mindset with eagerness to learn, improve, and take on new challenges.

Culture & Benefits

• Globally distributed team focused on customer impact, direct communication, ownership, and collaboration.
• Flexible working environment and working hours designed to accommodate different locations and lifestyles.
• Virtual team events, including talent shows, online game sessions, and Among Us nights.
• Competitive compensation package.