Core Support Technician (Cybersecurity)

Location: Cape Town, South Africa

Company

hirify.global provides workforce security products for protecting organizations against social engineering, prompt injection, shadow AI, and other advanced threats.

What you will do

• Provide first-line support for customer questions, product issues, and technical requests.
• Assist with implementing and configuring hirify.global products for customer environments.
• Investigate, troubleshoot, and document technical issues while managing the support ticket queue.
• Communicate with customers to define issues and gather required details.
• Collaborate with Customer Success and Product teams to resolve issues and share feedback for product improvements.
• Conduct technical product walkthroughs and webinars, and answer calls from Technical Coordinators.

Requirements

• At least 1 year of experience in a similar or related position.
• Familiarity with standard IT security concepts, practices, and procedures.
• Demonstrated technical troubleshooting and analytical abilities.
• Excellent verbal and written communication, organization, and time management skills.
• Ability to work collaboratively and with minimal supervision.
• Integrity, accountability, respect, commitment, and a results-oriented approach.

Nice to have

• Two-year degree.
• Familiarity with firewalls and email protocols.

Culture & Benefits

• Modern, high-tech work environment.
• Company-wide bonuses based on monthly sales targets.
• Employee referral bonuses and adoption assistance.
• Tuition reimbursement and certification reimbursement.
• Certification completion bonuses.

Hiring process

• An applicant assessment and background check may be part of the hiring process.
• Resume submission is requested in English.