ServiceDesk Intern

Location: Singapore; Singapore citizens only

Company

hirify.global delivers enterprise technology, managed infrastructure, application modernization, and industry-specific software solutions to global enterprises and public sector organizations.

What you will do

• Log, validate, and diagnose customer technical issues across products and applications used at customer sites.
• Gather information, investigate incidents, and troubleshoot user problems.
• Provide timely resolutions or escalate incidents to appropriate resolution teams.
• Manage tickets and escalations in line with agreed service level agreements.
• Maintain accurate documentation and communication throughout incident resolution.

Requirements

• Currently enrolled in a Diploma or Degree program in a computer-related discipline at a recognized college or university.
• Singapore citizenship is required.
• Proficiency in Microsoft Office applications.
• Basic knowledge of desktop operating systems, common software applications, PC hardware, networking concepts, and Internet technologies.
• Strong oral and written communication, analytical, research, multitasking, and coordination skills.

Culture & Benefits

• Six-month internship within the 2026 intake.
• Hands-on exposure to enterprise IT operations and infrastructure technologies.
• Foundational experience with Wintel and UNIX environments, virtualization, and cloud computing.
• Collaborative, high-performance environment focused on developing and nurturing talent.
• Work model prioritizing in-person collaboration while offering flexibility to support wellbeing, productivity, and individual work styles.