Application Support Lead (SAP S/4HANA)

Location: Singapore, Raffles City Tower, Singapore; Remote

Company

hirify.global is a global professional services company delivering technology, cloud, data, AI, operations, and industry solutions to organizations in more than 120 countries.

What you will do

• Lead day-to-day application support, including incident triage, assignment, resolution, escalation, and defect management.
• Support SAP S/4HANA, SAP VIM, Jedox, and Nintex applications in production environments.
• Analyze complex issues, troubleshoot application problems, monitor application health, and recommend preventive improvements.
• Coordinate functional, technical, and cross-functional teams to resolve incidents within agreed service levels.
• Prepare and present weekly service reports covering incidents, risks, trends, and support activities.
• Document resolutions, known issues, and support procedures while providing functional guidance to the support team.

Requirements

• Relevant experience in application support, production support, or application management.
• Strong functional experience in SAP Finance or SAP Procurement/Inventory.
• Experience supporting SAP S/4HANA applications in a production environment.
• Strong knowledge of incident management, problem management, defect resolution, and IT troubleshooting.
• Experience coordinating support activities across functional and technical teams.
• Strong stakeholder communication skills, including preparing and presenting service status reports.

Nice to have

• Experience supporting SAP VIM, Jedox, or Nintex.
• Knowledge of ITIL-based application support and service management practices.
• Experience with root cause analysis, problem management, and continuous service improvement.
• Exposure to enterprise finance, procurement, inventory, planning, or budgeting applications.

Culture & Benefits

• Full-time remote workplace arrangement associated with Singapore.
• Work within a global professional services organization serving clients in more than 120 countries.
• Equal employment opportunity and a commitment to an inclusive workplace.