Technical Support Engineering Manager

Location: Singapore, Australia, New Zealand, or Indonesia

Company

Cursor AI is building AI-powered developer tools and systems for AI-enhanced developer support.

What you will do

• Lead, mentor, and develop a team of Technical Support Engineers through coaching, feedback, and career development.
• Act as the escalation point for complex or urgent customer issues and collaborate with Engineering on resolutions.
• Set and monitor team goals, metrics, and processes to maintain consistent, high-quality support.
• Partner with Product and Engineering to represent customer needs and influence roadmap priorities.
• Improve workflows, build automations, streamline tooling, and strengthen documentation and knowledge sharing.

Requirements

• Experience as a Technical Support Engineer or in another hands-on technical support role.
• Experience managing or leading a technical support team in a SaaS or developer-focused company.

Nice to have

• Strong debugging and problem-solving skills with a deep understanding of software development workflows.
• Familiarity with IDEs, LLMs, and AI-powered developer tools.
• Excellent communication skills, including the ability to coach teams and engage with senior external stakeholders.
• A self-starting mindset, curiosity, creativity, and a bias for action.

Culture & Benefits

• Full-time role supporting users across Singapore, Australia, New Zealand, and Indonesia.
• Fast-paced startup environment focused on developer tools, automation, and scalable support operations.