Service Advisor with Turkish

Location: Hybrid; work from an HPE office an average of 2 days per week

Company

hirify.global is a global edge-to-cloud company helping organizations connect, protect, analyze, and act on data and applications.

What you will do

• Manage the delivery of contracted proactive and support services for assigned customers.
• Build trusted customer relationships and communicate regularly on service support.
• Define account support plans based on SLAs and proactive service tasks.
• Coordinate delivery teams and technical resources, including operational reviews and planned activities.
• Monitor service levels against SLAs, support problem and escalation management, and ensure monthly billing accuracy.
• Identify upsell opportunities connected to customer growth or hardware removal.

Requirements

• Bachelor’s or master’s degree, or an equivalent combination of education and experience.
• At least three years of IT industry experience in advanced customer support, account management, business IT systems implementation, or service design and implementation for key accounts.
• Project management capabilities and experience managing cross-cultural, cross-tower, and cross-business teams.
• Fluent written and verbal English and Turkish are required.
• Ability to build and manage strong customer relationships remotely, communicate clearly and persuasively, and develop corrective action plans.
• Advanced knowledge of Microsoft Office, process management tools, and MS SharePoint.

Culture & Benefits

• Comprehensive health, financial, and emotional wellbeing benefits for employees and their loved ones.
• Personal and professional development programs supporting career growth and internal mobility.
• Inclusive environment that values varied backgrounds and individual uniqueness.
• Flexible approach to managing work and personal needs.