Premium Enterprise Support Manager (Account Service Manager)

Location: Sofia, Bulgaria — onsite

Company

hirify.global provides information management software and services focused on digital transformation and AI-driven knowledge work.

What you will do

• Manage the premium support experience for enterprise clients with complex software environments.
• Act as the client ambassador and coordinate worldwide support resources to ensure successful delivery.
• Understand client implementations, business priorities, goals, and desired outcomes.
• Onboard and train client staff on support resources and tools.
• Monitor support cases, facilitate status meetings, and navigate escalation processes.
• Prepare Quarterly Business Reviews with case reporting and KPI trend analysis, coordinating with R&D, product management, and customer support.

Requirements

• Bachelor’s degree preferred, or an associate degree in a technical field with extensive relevant experience.
• Excellent written and verbal English communication skills.
• In-depth knowledge of one or more areas: Enterprise DevOps, Hybrid IT Management, Security Risk & Governance, or Predictive Analytics.
• Thorough knowledge of software products and services, company organization, competitors, third-party products, and market trends.
• Strong teambuilding, leadership, negotiation, conflict-resolution, coordination, and collaboration skills.
• Ability to navigate complex, matrixed organizations.

Culture & Benefits

• Work in an inclusive environment focused on collaboration, innovation, and personal growth.
• Partner with highly regarded companies and contribute to complex digital transformation projects.
• Build long-term relationships through client-site visits and regular stakeholder meetings.