Administrator

Location: Bury St Edmunds, United Kingdom; office-based role supporting the Bury St Edmunds and South Norfolk offices

Salary: Up to £27,300 per annum pro rata, based on a full-time position

Company

Home Instead is a growing care business providing support to clients and Care Professionals across two offices.

What you will do

• Provide day-to-day administrative support across the Bury St Edmunds and South Norfolk offices.
• Welcome visitors, answer calls, and manage emails, correspondence, post, records, databases, and filing systems.
• Support care delivery by maintaining systems, collecting activity logs, recording information accurately, and making appropriate referrals to health professionals and relevant services.
• Coordinate annual leave, holidays, on-call rotas, and handovers for office staff and Care Professionals.
• Assist with recruitment, onboarding, pre-employment checks, engagement, and retention activities.
• Support invoicing, payroll administration, office supplies, IT initiatives, and business improvement projects.

Requirements

• Experience working in a busy administrative or office environment.
• Strong organisational skills with the ability to manage multiple priorities accurately.
• Confident use of Microsoft Office, Google Workspace, and other digital systems, with the ability to learn new software quickly.
• Accuracy and attention to detail when handling records, payroll, and invoicing.
• Professional verbal and written communication, customer focus, initiative, flexibility, and the ability to work independently and as part of a team.
• Successful completion of an appropriate Criminal Records check is required.

Culture & Benefits

• Join a friendly and supportive team in a growing care business.
• Gain experience across administration, recruitment, care operations, compliance, and payroll.
• Choose between full-time and part-time hours, with working patterns discussed during the recruitment process.
• Contribute to work that supports clients and Care Professionals and makes a meaningful difference.