1 месяц назад
Customer Success Manager - Guadalajara (Hybrid/Remote) (Fintech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Manager - Guadalajara (Hybrid/Remote) (Fintech): Managing and growing strategic B2B client relationships in Mexico through Clara’s spend management platform with an accent on financial services, enterprise account growth, and consultative engagement. Focus on onboarding complex accounts, expanding customer relationships, navigating ERP integrations and CFO-level budget discussions, and managing multi-stakeholder sales cycles.
Location: Guadalajara, Jalisco, Mexico; hybrid work with time split between the office, customer visits, and home. Office presence is expected organically and may be required most days during ramp-up or when requested by the leader.
Company
is a Latin American B2B fintech providing corporate cards, bill pay, financing, and spend management infrastructure for businesses.
What you will do
- Own and grow strategic client relationships with important customers in Mexico.
- Act as the main point of contact and trusted partner for C-level customer stakeholders.
- Identify opportunities for account growth, expansion, and long-term customer value.
- Manage complex sales and onboarding cycles for B2B accounts.
- Help customers optimize spend management through ’s platform.
- Develop sales forecasts and manage sell-in and sell-out strategies.
Requirements
- 5+ years of experience as a Key Account Manager or Customer Success Manager in a B2B environment.
- Previous experience in the financial sector, particularly in traditional banking institutions.
- Experience onboarding, managing, and growing B2B client accounts.
- Comfort with financial systems, ERP integrations, and budget discussions at CFO level.
- Strong relationship-building skills, business acumen, and a structured, results-oriented approach.
- Professional proficiency in English.
Nice to have
- Existing relationships within Mexico’s enterprise ecosystem.
- Experience creating and executing go-to-market or partner marketing plans.
- Experience leading multi-stakeholder sales cycles and negotiating at C-level.
- Adaptability to change and an innovation-driven attitude.
Culture & Benefits
- Product-led, high-talent-density culture with a focus on ownership and measurable impact.
- Open, inclusive, values-driven environment with multicultural collaboration across Portuguese, Spanish, and English.
- Competitive salary and stock options through ESOP from day one.
- Annual learning budget and internal accelerated development paths.
- Flexible vacation and a hybrid work model focused on results.
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