Account Manager II

Location: Overland Park, Kansas, United States; in-office position

Company

hirify.global is a financial services company serving customers through banking and related financial products.

What you will do

• Develop and maintain long-term client relationships and serve as the primary point of contact for client matters.
• Provide sales and consultative support, including recommending appropriate products, services, rates, and servicing opportunities.
• Participate in pricing discussions, scope development, servicing agreement negotiations, renewals, and contract modifications.
• Analyze, assess, document, forecast, and track client requirements and key account metrics.
• Manage contract-related processes, coordinate implementation with service partners, and resolve operational or production issues.
• Handle high-severity escalations, facilitate conflict resolution, and collaborate with cross-functional stakeholders to maintain client satisfaction.

Requirements

• Bachelor’s degree or a comparable combination of education, certifications, and experience.
• 3+ years of relevant or direct industry experience.
• Experience with account management, customer relationship management applications, negotiation, and client counseling.
• Strong communication, decision-making, critical-thinking, problem-management, and prioritization skills.
• Ability to manage customer needs, business risks, multiple priorities, and complex client issues.
• Employment visas are not sponsored, and STEM OPT participation is not available for this position.

Culture & Benefits

• In-office work environment with an emphasis on support, inclusion, respect, and work-life balance.
• Medical, prescription drug, dental, and vision coverage options for eligible full-time employees.
• 401(k) matching, pension, stock purchase plans, life insurance, disability protection, and dependent care support.
• Educational assistance, wellness programs with financial incentives, and family-related reimbursement programs.
• Paid holidays, occasional absence days, parental leave, and 15–25 vacation days depending on career level and service.