13 часов назад
Resource Planning Analyst
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Resource Planning Analyst (Workforce Management): Supporting workforce planning, forecasting, scheduling, and service optimisation across front and back office teams with an accent on historical supply and demand analysis, resource modelling, and stakeholder collaboration. Focus on producing robust forecasts, maintaining accurate WFM schedules, analysing real-time performance, and improving service delivery against KPIs.
Location: York, United Kingdom; hybrid working environment
Company
is an insurance company focused on delivering quality customer service through effective workforce planning and operational optimisation.
What you will do
- Support mid-term workforce planning and create resource plans and schedules for front and back office teams.
- Analyse historical supply and demand data to produce forecasts, arrival distributions, and performance trends.
- Recommend improvements and provide impact assessments to support timely business decisions.
- Administer schedules in the workforce management platform and ensure data accuracy.
- Collaborate with service delivery teams and stakeholders to support service KPIs and optimise workforce utilisation.
- Assist with real-time planning by analysing call trends, performance, and forecasts to inform interval-level decisions.
Requirements
- Understanding of operational teams and resource planning methodologies.
- Strong analytical, logical, communication, and presentation skills.
- Good stakeholder management and relationship-building abilities.
- Ability to influence stakeholders and align decisions with strategic objectives.
- Proficiency with Microsoft Suite, including Excel, Word, and PowerPoint.
- Attention to detail, commitment to quality, and a proactive willingness to learn new skills and systems.
Culture & Benefits
- Flexible working is embedded in the culture, with flexibility considered for the role.
- Inclusive workplace committed to diversity and equal opportunity.
- Training and development support for candidates growing into the role.
- Work with customer service and central broker underwriting teams across UK operations.
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