Representative, New Business Support - Life (Life Insurance)

Location: Hybrid role based in Grandview Heights, Ohio, with on-site presence at least two days per week. Must be able to work a shift between 8AM and 8PM EST.

Salary: $46,345–$75,500 annually. Expected starting salary: $46,345–$60,800 annually.

Company

hirify.global is a Fortune 100 insurance and financial services company helping individuals and businesses prepare for and protect their future.

What you will do

• Process new life insurance applications through data entry, document verification, and application status updates.
• Communicate with clients and agents to collect missing information and resolve application issues.
• Maintain accurate records and update internal systems and databases.
• Coordinate with underwriters and other team members to support timely and accurate processing.
• Respond to inquiries, provide application updates, and assist with filing, scanning, and document organization.
• Participate in training, team meetings, huddles, and Lean continuous improvement initiatives.

Requirements

• 1–2 years of experience in processing or customer service work preferred.
• Bachelor’s degree in business, finance, actuarial science, or a related field preferred.
• Ability to identify and sort complex firm- and agent-submitted application documents.
• Ability to use internal systems and databases and identify correct external firms and internal sales partners.
• Ability to de-escalate agent issues and handle them appropriately.
• This role does not qualify for employer-sponsored work authorization; hirify.global does not participate in the STEM OPT extension program.

Culture & Benefits

• Customer- and partner-focused environment centered on exceptional care.
• Medical, dental, and vision coverage, life insurance, and short- and long-term disability coverage.
• Paid time off, including at least 18 days per full calendar year for newly hired associates, plus paid holidays and additional company days.
• 401(k) with company match and a company-paid pension plan.
• Normal office environment with business-casual attire.