Customer Operations and Billing Analyst

Location: Brisbane, Sydney, or Melbourne, Australia; the work model prioritizes in-person collaboration while offering flexibility.

Company

hirify.global delivers enterprise technology, software, managed infrastructure, application modernization, and industry-specific solutions to global enterprises and public sector organizations.

What you will do

• Provide end-to-end post-sales support across sales, service, and delivery functions for a major client account.
• Coordinate billing activities, monitor open orders and inventory, and maintain accurate operational reports.
• Manage high-value orders and supply chain activities, including purchasing through vendor platforms and procurement systems.
• Act as a liaison between customers, vendors, warehouse facilities, and internal teams to resolve operational issues and escalations.
• Develop customer-facing reports and insights by gathering data from multiple systems and teams.
• Contribute to process improvements and operational excellence across post-sales operations.

Requirements

• Understanding of supply chain and order management processes.
• Experience in customer operations, billing, inventory management, purchasing, post-sales support, or customer service.
• Advanced Microsoft Excel skills and proficiency with the Microsoft Office suite.
• Strong analytical, problem-solving, organisational, administrative, and time-management skills.
• Excellent written and verbal communication skills, with the ability to build relationships across internal and external stakeholder groups.
• Ability to manage multiple priorities under pressure and work independently and collaboratively.

Nice to have

• Experience with SAP or a similar ERP system.
• Familiarity with vendor procurement and online purchasing portals.

Culture & Benefits

• Inclusive people-first culture focused on belonging, corporate citizenship, and community impact.
• Onboarding and ongoing development resources, including DXC University.
• Flexible leave options, including purchased leave.
• Charitable and emergency services volunteer days.
• Employee Assistance Program, discounted health insurance, paid parental leave, novated leasing, and other discounts.