Client Service Professional - 401K

Location: Austin, Texas, United States. Full-time on-site attendance is required during the training program, followed by a hybrid work schedule. Various shifts are required Monday–Friday between 7:00 a.m. and 9:00 p.m. Central Time.

Salary: USD $26.01 per hour, with eligibility for bonus or incentive opportunities.

Company

hirify.global provides financial services and retirement solutions.

What you will do

• Answer inbound calls from employer-sponsored retirement and 401(k) plan participants.
• Listen actively, take ownership of client concerns, and resolve service issues.
• Explain plan features and guide participants toward informed decisions.
• Use integrated systems and resources to deliver accurate client solutions.
• Build expertise in retirement products through training, on-the-job learning, and coaching.

Requirements

• Passion for helping participants and creating positive client experiences.
• Clear communication skills and the ability to build trust.
• Confident, empathetic, accurate, and thorough approach to problem solving.
• Openness to feedback, adaptability, and ability to work in a supportive team.
• Ability to work full time on-site during training and then on a hybrid schedule in Austin.
• Availability for scheduled shifts during Central Time service hours.

Nice to have

• Previous customer service or client relationship experience.
• Bachelor’s degree or higher.
• Spanish bilingual ability for supporting a broader client base.

Culture & Benefits

• Structured training, continuous learning, and individual coaching.
• 401(k) with company match and employee stock purchase plan.
• Health, dental, vision, parental leave, and family-building benefits.
• Paid vacation and volunteering time, plus a 28-day sabbatical after five years for eligible positions.
• Tuition reimbursement and a workplace approach combining flexibility with regular in-person collaboration.