Claims Analyst

Location: Halifax, Nova Scotia, Canada. The work model prioritizes in-person collaboration while offering flexibility.

Company

hirify.global delivers IT services and business process outsourcing solutions, including insurance operations, analytics, engineering, security, cloud, and application services.

What you will do

• Analyze insurance contracts and apply policy provisions correctly.
• Evaluate claims for payment appropriateness, denials, and benefit calculations.
• Request and review information required to assess each claim.
• Communicate with insured individuals about claim status and updates.
• Enter claim information accurately into the appropriate systems and process claims efficiently.
• Document claim handling thoroughly while meeting insurance regulations and internal service-level standards.

Requirements

• Bachelor's degree or an equivalent combination of education and experience.
• Two or more years of claims-handling experience, preferably with living-benefit claims such as disability income, critical illness, or disability waiver and premium claims.
• Knowledge of claims-processing procedures, documentation, administrative procedures, legislative requirements, and medical principles related to living-benefit insurance claims.
• Bilingual English and French communication skills required.
• Basic computer literacy, the ability to learn new systems, and strong written and verbal communication skills.
• Analytical, problem-solving, interpersonal, confidentiality, and teamwork skills.

Nice to have

• Knowledge of disability and life insurance.
• Experience handling living-benefit claims.

Culture & Benefits

• In-person collaboration is prioritized while flexibility supports wellbeing, productivity, individual work styles, and life circumstances.
• Inclusive workplace committed to diversity and reasonable accommodation for qualified individuals with disabilities.
• Equal opportunity employment environment.