Customer Onboarding Specialist (SaaS)

Location: Newton, Massachusetts, USA; in-person work three days a week or more with flexibility to work from home on other days

Salary: $60,000–$66,000 per year, based on experience

Company

Informa TechTarget provides data-driven digital services, technology information, advertising, content, intent, and demand-generation solutions for B2B technology markets.

What you will do

• Own the end-to-end onboarding experience for subscription customers from contract signature through completion.
• Act as the primary customer contact, sending welcome materials and explaining onboarding resources and expectations.
• Lead kickoff calls to confirm customer goals, timelines, and success criteria.
• Deliver platform training, product walkthroughs, and best-practice guidance for BrightTALK and Portal.
• Coordinate integrations and internal onboarding activities with Sales, Campaign Management, Product, Support, and Delivery.
• Track progress, risks, issues, customer sentiment, and readiness before transitioning customers to ongoing support.

Requirements

• Bachelor’s degree.
• 1–3 years of customer-facing experience in customer success or support, preferably in software or sales and marketing environments.
• Experience onboarding clients to SaaS products is preferred.
• Knowledge of B2B digital marketing, ad tech, marketing automation, lead generation, demand generation, and content marketing.
• Strong attention to detail, multitasking, creative problem-solving, communication, presentation, and writing skills.
• Ability to provide persistent, strategic guidance and maintain a long-term customer relationship perspective.

Culture & Benefits

• Collaborative community with in-person and online social events and colleague networks.
• Up to four paid volunteer days per year.
• Training, mentoring, LinkedIn Learning access, and support for internal career moves.
• Open vacation, 10 national holidays, and the opportunity to work from almost anywhere for up to four weeks per year.
• 401(k) match, health, vision and dental insurance, parental leave, and an employee share purchase plan.
• Wellbeing support, recognition programs, and collaboration with international teams.