Incident Manager - Detection & Response

Location: San Francisco, CA; Seattle, WA; New York City, NY; or Washington, DC. Hybrid policy requires staff to work from an office at least 25% of the time.

Annual salary: $290,000–$365,000 USD

Company

Anthropic builds reliable, interpretable, and steerable AI systems intended to be safe and beneficial for users and society.

What you will do

• Own the end-to-end Detection & Response incident management program, including detection workflows, escalation paths, communications, remediation tracking, playbooks, and runbooks.
• Serve as incident commander for security incidents and coordinate executive, engineering, security, legal, infrastructure, and product stakeholders.
• Establish incident commander rotations and lead response during incidents of varying severity, including high-severity events and off-hours on-call coverage.
• Analyze incident trends, recurring root causes, and systemic risks; convert findings into cross-functional fixes and preventive improvements.
• Lead post-incident reviews, track action items to completion, and ensure lessons are shared and implemented.
• Partner with detection engineering to improve alert fidelity, reduce noise, shorten time-to-detection, and deliver security training and tabletop exercises.

Requirements

• 7+ years of experience in technical program management, incident management, or security operations, including significant Detection & Response or security incident response experience.
• Experience leading or building incident response programs in a technology company, preferably in a high-growth or security-intensive environment.
• Demonstrated ability to turn incident data into organizational improvements and drive systemic fixes across teams without direct authority.
• Experience with incident trend analysis, metrics reporting, data-driven prioritization, and operational process development.
• Excellent communication, organization, analytical, and coordination skills in fast-moving and ambiguous situations.
• Bachelor’s degree or an equivalent combination of education, training, and relevant experience.

Culture & Benefits

• Collaborative work on large-scale AI research and safety initiatives.
• Flexible working hours and a hybrid office environment.
• Competitive compensation, optional equity donation matching, generous vacation, and parental leave.
• Visa sponsorship is available, subject to role and candidate eligibility.
• Immigration lawyer support is available for sponsored candidates.