Metro Detroit Field Property Claim Specialist

Location: Detroit, Michigan, serving Wayne, Oakland, and Macomb Counties. Hybrid field schedule, Monday–Friday, 8:30 AM–5:30 PM EST, with travel to homes, repair facilities, and other field locations; occasional overnight travel may be required.

Salary: $70,000–$85,000 annual base salary, plus an annual company bonus incentive.

Company

hirify.global provides membership, travel, insurance, financial services, and roadside assistance through AAA and affiliated brands across 14 states and two U.S. territories.

What you will do

• Review and investigate assigned homeowner and catastrophe property claims, including complex coverage issues.
• Inspect property damage and prepare, review, and validate damage estimates using claims software.
• Evaluate losses, policy benefits, exclusions, applicable state law, recovery potential, and claim payment amounts.
• Communicate with insureds and other affected parties, set expectations, negotiate settlements, and resolve questions.
• Document, code, and close claim files while creating sub-claims and referring cases to underwriting, recovery, or special investigation units when necessary.
• Monitor contractor repair status and support claim file reviews and training when requested.

Requirements

• Completion of the ACG Claim Representative Training Program or equivalent knowledge or experience.
• Three years of experience or equivalent training in claim settlement negotiation, evidence evaluation, estimating, subrogation, coverage resolution, statements, and claim planning.
• Eligibility to obtain a state adjuster’s license within 90 days of hire where required.
• Valid state driver’s license and ability to safely operate a motor vehicle for field inspections.
• Advanced knowledge of Michigan insurance law, fair trade practices, subrogation, intercompany arbitration, simple litigation, and building construction and repair techniques.
• Ability to travel outside the assigned territory, work evenings or weekends, walk on roofs, climb ladders, and lift up to 25 pounds.

Nice to have

• Associate degree in business administration, insurance, claims, management, or a related field.
• CPCU coursework or designation and Xactware training.
• Homeowner claims handling experience, including personal property, additional living expense, water loss, fire, or smoke claims.

Culture & Benefits

• Hybrid work from a home office for day-to-day operations, with field travel as required.
• Medical, prescription, dental, vision, HSA, FSA, employee assistance, life, disability, critical illness, accident, and pet insurance options.
• 401(k) plan with company matching and additional contributions, subject to eligibility and vesting terms.
• Paid time off, company holidays, mental health, floating, volunteer, parental, bereavement, jury duty, and military leave.
• Tuition assistance, professional certification reimbursement, career development opportunities, complimentary AAA membership, and adoption assistance.

Hiring process

• Employment is contingent on a background check and drug screen.