Customer Services Specialist

Location: Remote, Utah, United States. Sunday through Thursday, midnight to 9 AM MST.

Salary: $10–$30 USD per hour. The role may also be eligible for incentive pay and/or equity.

Company

hirify.global is reshaping the data storage industry through its technology platform.

What you will do

• Route inbound support requests from phone, email, and the hirify.global portal to the appropriate engineers.
• Prioritize high-severity incidents and help minimize customer downtime.
• Provide proactive status updates and manage customer expectations throughout the ticket lifecycle.
• Audit support queues, monitor service levels, and escalate critical or aging cases to support leadership.
• Analyze recurring support trends to help engineering identify root causes and improve platform stability.

Requirements

• At least 1 year of experience managing phone calls or working in front-line IT or customer support.
• Ability to communicate complex situations clearly and empathetically with customers and stakeholders.
• Experience with case tracking systems, VoIP tools, and web-based collaboration applications.
• Strong organization and prioritization skills in a high-volume support environment.
• Ability to collaborate cross-functionally and work toward shared KPIs.

Culture & Benefits

• Environment focused on innovation, critical thinking, and challenging technical work.
• Support for professional growth and meaningful contributions.
• Team-oriented culture that values collaboration over ego.
• Flexible time off, wellness resources, and company-sponsored team events.
• Inclusive workplace with employee resource groups and accessibility accommodations during hiring.