Health Navigator, Monitoring

Location: Remote

Salary: $21.64/hour

Company

hirify.global provides healthcare-related services and supports clients through medical alert monitoring and coordinated assistance.

What you will do

• Monitor a high volume of medical alert signals and determine response requirements and priorities.
• Contact clients by telephone to assess alerts and identify required intervention or assistance.
• Coordinate notifications with health professionals, agencies, emergency contacts, and Police, Fire, or EMS services.
• Follow alert workflows, standard operating procedures, and scripted or non-scripted call responses.
• Verify demographics, maintain accurate contact and account records, and enter patient information into appropriate systems.
• Support client enrollment, answer questions, troubleshoot devices, and report malfunctions for maintenance.

Requirements

• High school diploma required.
• Two or more years of related professional or healthcare medical experience.
• Strong analytical, problem-solving, communication, and multitasking skills.
• Ability to work independently and collaboratively with clients, Case Managers, Home Service Representatives, and other departments.
• Proficiency with Microsoft Teams, Word, Excel, and Outlook.
• Ability to perform extended periods of sitting, frequent telephone, headset, computer use, and data entry.

Nice to have

• LPN, CNA, or Medical Assistant certification.
• Call center experience.

Culture & Benefits

• Medical, dental, and vision insurance.
• Employer-paid basic life insurance and AD&D, with voluntary life insurance options.
• Health care and dependent care flexible spending accounts.
• 401(k) retirement savings plan with company match.
• Paid time off, paid parental leave, and short- and long-term disability coverage.
• Tuition reimbursement and employee discounts.